If you have the White card reader, the magnetic strip of the card should be down and facing Intuit by Roam Data. If you have the Grey card reader, the magnetic strip of the card should be down and facing away from Mobile Payments. Make sure you are swiping the card correctly.Clean out the audio jack with compressed air to remove any lint, dust, or dirt which may cause interference.Reader or headphones must be plugged in to change this setting. HTC and others: May have an audio enhancer called Beats Audio.Click Menu > Settings > Sound > Media Audio Effects > Wired Stereo Devices and check Enable Audio Effects and set Effects Profile to 3D Stereo.Click Menu > Settings > Sound > Media Audio Effects > Wired Stereo Devices and uncheck Enable Audio Effects.Motorola Droid devices: Depending on the model the Audio Effects setting will need to be on or off.On your device, choose Settings > Sound > Volume and turn the Media volume all the way up.Settings > Music > Volume Limit and turn the volume up.Settings > Sounds and turn the Ringer and Alert volume all the way up.You can also turn up the volume manually in the settings of the device. Do this with Mobile Payments open and the card reader connected to ensure the headset volume is adjusted and not the external speaker by using the rocker switch on the side of your phone. Make sure the phone's volume is all the way up.Please ensure you are using the official Apple App Store or Play Store (Android Market). Note: Your service plan provider may have their version of an app store but may not have the latest version of Mobile Payments available. Check for updates in your device maker's application store.
Update to the latest version of Mobile Payments.Within Mobile Payments Settings, make sure the Card Reader (also called Audio Jack Card Reader) is ON and the correct card reader is selected. Confirm that the card reader is set up properly within the app.You should feel a mild snap when fully inserted. Try removing the case to ensure a proper connection. A protective case could be preventing the reader from plugging in completely.Is the device compatible? See the list of mobile devices compatible with the grey reader and the white reader.The reader won't connect if you’re on a call.Not every step will apply to your device but one of these should get you up and running. The steps below are ordered by the most likely to resolve a card reader problem. Because they are not all the same, there can be things which impact the ability for Mobile Payments to connect to the card reader. The hardware, software, cases and audio settings vary between the hundreds of phones and tablets available today. Nothing happens after swiping card Solution.You get an error when Mobile Payments tries to connect to the reader.This may be caused by or appear as various errors, including:
The card reader is not working properly with a supported Apple or Android device. I'm having trouble with the Mobile Payments card reader Problem I'm having trouble with the Mobile Payments card reader.